Computer Support Specialist (CompTIA A+ and Network+)

Advance Your IT Career with CompTIA A+ and Network+ Certifications

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WHAT DOES A
STERILE PROCESSING
TECHNICIAN DO

IMPORTANT
INFORMATION

JOB
POSSIBILITIES

CERTIFICATION
INFORMATION

PAYMENT
OPTIONS

4 Months

PROGRAM LENGTH

A+, Network+

CERTIFICATIONS

$2,000.00*

Payment Plan Available

TOTAL TUITION

ISSUING AUTHORITY

*Payment Plan Details: Enrollment requires a minimum deposit of $500. Installment payments will begin 30 days after the course start date. Connect with an admissions counselor to explore the payment plan available to you.

What Does a Computer Support Specialist Do?

Computer Support Specialists are the first line of defense for users experiencing IT-related issues. They provide technical assistance to end-users, troubleshoot problems, and ensure the smooth operation of computer systems and networks.

Key responsibilities may include:

Troubleshooting & Support: Diagnosing and resolving hardware and software issues (e.g., computer crashes, network connectivity problems, software installation errors).

Technical Support: Providing assistance to users via phone, email, or in person.

Hardware & Software Installation: Installing and configuring computer hardware and software (e.g., operating systems, applications).

Network Support: Troubleshooting network connectivity issues, configuring network settings, and providing basic network support.

System Administration: Performing basic system administration tasks, such as user account management and system backups.

Desktop Support: Maintaining and upgrading computer workstations and peripherals.

Where Can You Work?

Computer Support Specialists are employed in a wide range of organizations, including:

IT Departments: In companies of all sizes, from small businesses to large enterprises.

Help Desks: Providing technical support to end-users in various settings (e.g., call centers, on-site support).

Technical Support Centers: Working remotely to provide technical support to customers.

Educational Institutions: Supporting students, faculty, and staff with IT issues.

Government Agencies: Providing technical support to government employees.

Requirements

High School Diploma or GED

Web browser with internet connection

Course registration & payment

Oral and written English proficiency is a requirement for course participation and certificate examination.

Training Materials Provided

Expert-led, video-based training

Competency assessments

CompTIA A+ (Core 1 and Core 2) and CompTIA Network+ Certification Exam Fees

Access to practice exams and study materials

COMPUTER SUPPORT SPECIALIST

Outcomes

This program equips you with the essential skills and knowledge to succeed as a Computer Support Specialist. Upon completion, you will be able to:

Diagnose and troubleshoot common hardware and software issues.

Provide effective technical support to end-users.

Install and configure computer systems and peripherals.

Support and maintain network connectivity.

Perform basic system administration tasks.

Prepare for and successfully pass the CompTIA A+ (Core 1 and Core 2) and CompTIA Network+ certification exams.

Skills Learned

After completing this program, learners will be able to:

Troubleshoot and repair computer hardware components.

Install and configure operating systems (e.g., Windows, macOS, Linux).

Diagnose and resolve software issues (e.g., application errors, software conflicts).

Configure and troubleshoot network connections (wired and wireless).

Provide effective customer service and communication.

Demonstrate strong problem-solving and analytical skills.

Apply basic security principles to protect computer systems.

Perform basic system maintenance and backup procedures.

COMPUTER SUPPORT SPECIALIST JOB POSSIBILITIES

Help Desk Technician

Desktop Support Technician

Field Service Technician

CERTIFICATION INFORMATION

This program prepares you to sit for and pass the following industry-recognized certifications:

CompTIA A+ (Core 1 and Core 2): Validates foundational knowledge of PC repair, troubleshooting, and operating systems.

CompTIA Network+: Validates foundational networking skills and knowledge.

COMPTIA

The Computing Technology Industry Association

A leading provider of vendor-neutral IT certifications. Earning these certifications demonstrates your expertise in cybersecurity and networking to potential employers.

DO YOU NEED HELP PAYING FOR YOUR CERTIFICATION PROGRAM?

Many employers offer education assistance programs. Download the brochures to show your employer the benefit of upskilling their employees.

PROGRAM COMPARISONS

	PACIFIC UNION COLLEGE	COMMUNITY COLLEGE
Program & Tuition Cost	$2,000 average	Up to $20,000
Exam Fees, Books & Materials	Included	Up to $750
Job Ready In	3–6 months	24–48 months
Schedule Flexibility	On-demand 24/7	Set class schedule
Travel Requirements	None: 100% online	On-campus classrooms
Student Support	Personal Advisors: text, call and email access	Professors: scheduled office hours
Career Coaching	Exam-tailor + soft-skill training to build well-rounded careers	Exam-based + prerequisites and electives to meet credit
Content Delivery	3D animations, immersive environments, interactive activities, game-based learning	Professor lectures

MEET YOUR PROFESSIONAL DEVELOPMENT SPECIALIST!

April is your Professional Development Specialist. She is here to help you understand your program of interest, payment options and succeed! Get in touch with April to learn more about your program, The Center for Professional Development with Pacific Union College and how to achieve your professional goals!

FAQ

What are the career prospects for Computer Support Specialists?

There is currently a high demand for computer support professionals. This entry-level role can lead to more specialized work with higher pay as your career grows.

Is this program right for me?

If you enjoy troubleshooting technical problems and helping others, this program may be a good fit for you.

Interested In Another Program?

The Center for Professional Development at Pacific Union College located in Angwin, California, provides the highest quality training in order to best serve students and surrounding communities. Our specialized career training programs provide up-to-date and in-demand skills, preparation and certification, ensuring that everyone who completes our programs is of the highest caliber.

View Pacific Union's Degree Programs

In addition to our certificate programs, The Center for Professional Development at Pacific Union College offers traditional college degrees with more than 100 academic options. View our degrees.

Investing In A Pacific Union College Degree

Investing in a college degree is an important decision. Pacific Union College’s traditional degrees offer financial aid options for students. Learn more about our student finance options.

HEALTHCARE

PROFESSIONAL DEVELOPMENT

INFORMATION TECHNOLOGY

HEALTHCARE

PROFESSIONAL DEVELOPMENT

INFORMATION TECHNOLOGY

Advance Your IT Career with CompTIA A+ and Network+ Certifications

WHAT DOES A STERILE PROCESSING TECHNICIAN DO

IMPORTANT INFORMATION

JOB POSSIBILITIES

CERTIFICATION INFORMATION

PAYMENT OPTIONS

4 Months

PROGRAM LENGTH

A+, Network+

CERTIFICATIONS

$2,000.00*

Payment Plan Available

TOTAL TUITION

ISSUING AUTHORITY

What Does a Computer Support Specialist Do?

Where Can You Work?

Requirements

Training Materials Provided

COMPUTER SUPPORT SPECIALIST

Outcomes

Skills Learned

COMPUTER SUPPORT SPECIALIST JOB POSSIBILITIES

Help Desk Technician

Desktop Support Technician

Field Service Technician

CERTIFICATION INFORMATION

COMPTIA

DO YOU NEED HELP PAYING FOR YOUR CERTIFICATION PROGRAM?

Many employers offer education assistance programs. Download the brochures to show your employer the benefit of upskilling their employees.

PROGRAM COMPARISONS

MEET YOUR PROFESSIONAL DEVELOPMENT SPECIALIST!

FAQ

Interested In Another Program?

View Pacific Union's Degree Programs

Investing In A Pacific Union College Degree

WHAT DOES A
STERILE PROCESSING
TECHNICIAN DO

IMPORTANT
INFORMATION

JOB
POSSIBILITIES

CERTIFICATION
INFORMATION

PAYMENT
OPTIONS